Can I refuse a smart meter from Eon?
If a customer does not want a smart meter, then they can contact us. A spokesperson replied: ‘It is not compulsory to have a smart meter installed – consumers have a right to decline them and suppliers must not mislead consumers.
Is Eon a good supplier?
Eon Energy customers have rated the supplier highly on review site BazaarVoice, with many of them having recently switched from another provider. They gave Eon star ratings and written reviews based on their prices, how they interact with customers, and how easy it was to switch.
Are EON smart meters compatible with other suppliers?
We are unfortunately not able to operate meters installed by other suppliers as smart. We are working with the industry and Government on a solution to this and hope to have something in place soon. We should then be able to update your smart meter, but you will need to provide us with meter readings in the short term.
Do smart meters use mobile phone network?
No. Smart meters use an entirely separate, bespoke wireless system. You don’t need Wi-Fi in your home for it to work and it won’t use your Wi-Fi if you have it. Your smart meter and in-home display communicate via a secure national network which is solely for smart meters.
Can Eon install a smart meter in my home?
For E.ON customers, we’ll run a personal eligibility check when you go to book your smart meter appointment to see if we can install a smart meter in your home. Whilst we continue to roll out our smart meters across Great Britain, some restrictions may apply, with smart not available if you just get your gas from us.
What is a smart meter?
Smart meters are self-reading and put you in control of your energy, they show you how much you’re spending on your energy in pounds and pence. Even better, we install them for free and they’re available for customers who pay by Direct Debit, when you get your bill, or as part of Smart Pay As You Go.
How do I book a smart meter appointment?
As part of the smart meter rollout, we’ll be booking appointments across the UK. To book yours go to the online booking tool, we’ll check if your home is suitable, then choose the time and date that suits you. Will arrive at your home, at a date and time that suits you.
Can I pay my bills online with a smart meter?
You can still review and pay your bills online if you have a smart meter, and check you’re on the right tariff for you. The benefit of a smart meter is that you’ll no longer need to provide us with your readings online, as these will be sent to us automatically and updated each month. Register to manage your account online.